Frequently Asked Questions
Everything you need to know about creating your dream home with Gainsville.
What is the typical shipping timeframe for furniture orders?
Standard in-stock items typically ship within 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly in your home.
Do you offer international shipping?
Currently, Gainsville ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that custom-made or 'made-to-order' furniture pieces are final sale and cannot be returned.
Are your wood products sustainably sourced?
Yes, we are committed to environmental responsibility. All Gainsville wooden furniture is crafted using FSC-certified timber sourced from sustainably managed forests.
How can I track the status of my delivery?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics portal. For freight deliveries, the carrier will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for qualifying furniture purchases.